Customer Service Data Specialist

Customer Service Data Specialist III
Location: Columbia, MD
Hourly Rate: $20.00 – $24.00 per hour + $3,200 Annual Bonus Potential

The Customer Service Data Specialist III is responsible for accurately entering employee data changes into ADP Enterprise.

Essential Duties and Responsibilities:

• Provides back-up coverage to the Internal Payroll Forms mailbox
• Manages the Global Cash Card process
• Provides back-up for the Customer Service Data Specialist team
• Assists with training for new hires and/or new processes
• Manages Worker Comp updates
• Distributes and assists with reporting
• Research payroll issues
• Processes all Change Request Forms for Maxim’s external employees, including, but not limited to, tax forms, direct deposits, and employee status forms
• Maintains and updates tickets in the ticketing system
• Keeps abreast of all changes in tax laws for all states
• Provides excellent customer service to fellow co-workers, as well as branch offices
• Files and distributes paperwork to the appropriate personnel
• Completes all above duties with a high degree of accuracy
• Performs other duties as assigned

Minimum Requirements:

• High School diploma or GED is required
• Two to four (2-4) years of data entry experience, or an equivalent combination of education and/or experience, is preferred
• Ability to work in a fast-paced customer service, deadline-driven environment
• Ability to analyze personnel and payroll information and take appropriate action
• Ability to function as a team member
• Excellent organizational/time-management skills, attention to detail, and follow-through to any outstanding issues
• Excellent communication skills
• Ability to adapt to changing priorities and environments
• Proficiency in the English language is required
• Computer proficiency, including Microsoft Office Suite (Word, excel, Teams, etc.)