Account Manager - Homecare

• Saturates and expands key assigned account(s) through Relationships and manages fulfillment of quality candidates and exceptional customer service
• Contributes to the vendor implementation process; up to and including program design
• Collects and manages open positions (for clients in respective territory
• Manages day-to-day office operational duties including leading RedZone, EndZone, Business Line Meetings during business hours
• Provides regular contact and develops and maintains relationships with assigned accounts to evaluate needs, performance, and business development opportunities
• Develops compensation design for active caregivers and field staff
• Manages the performance and development of Recruiters, Client Coordinators and Field Support team members, as applicable
• Develops and implements client and caregiver retention strategies
• Identifies challenges or breakdowns in the onboarding process internally and with key accounts and develops solutions that maintain applicable requirements, quality, and customer service
• Reports production and results to applicable leadership
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals and business development leads
• Manages the match and submittal process for all assigned Recruiters and maintain sales and recruitment KPI’s
• Ensures candidate meets required standards of hire for Maxim and applicable contract(s)
• Teaches recruitment how to negotiate salaries, terms and conditions of employment with candidates
• Manages and disciplines, as needed, active caregivers and field staff while on assignment (non- clinical functions); assesses and investigates caregiver and field staff related problems and provide performance counseling, coaching and disciplinary actions when necessary
• Ensures client expectations are understood and met; addresses and resolves concerns relating to customer service or caregiver and field staff performance
• Documents candidate, caregiver, field staff, and client correspondence and activities within system of record
• Directs the on-call schedule for the assigned account(s); performs on-call as needed
• Develops understanding of procurement process and participates in the process as needed
• Functions as primary member of the interdisciplinary office team
• Performs other duties as assigned

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Provider Relations, Healthcare Administration or RN Degree
• Two years combined experience in recruitment, customer service, and business development experience
• Must meet all federal, state, and local requirements
• Commitment to the Account Manager role for a minimum of two years
• Demonstrated skillsets in leadership, development, and business acumen

• Participates and successfully completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements
• Sets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members
• Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations
• Promotes an environment in which other employees are encouraged to report potential violations
• As appropriate, provides input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance

Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program